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題名 | 大型醫學中心之物理治療患者對物理治療服務的滿意度調查= |
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作者 | 蔡美文; 王家美; 徐道昌; |
期刊 | 中華民國物理治療學會雜誌 |
出版日期 | 19920900 |
卷期 | 17:2 1992.09[民81.09] |
頁次 | 頁91-103 |
分類號 | 418.996 |
語文 | chi |
關鍵詞 | 物理治療; 醫學中心; |
中文摘要 | 本研究旨在探討大型醫學中心之物理治療患者對物理治療之醫療作 業、設備、專業及服務的滿意度,並對患者之滿意度的可能影響因素加以分析了 解。本研究的調查對象係選取國內六家大型醫學中心(自七十九年一月至十二月 底)的物理治療患者,依據患者的就醫診斷類別進行分層抽樣,總計抽取1975人, 將設計好的「物理治療患者對物理治療服務之滿意度調查」的問卷一問卷之折半 信度為0.94,以郵寄方式實施調查,經二次寄發和催覆問卷,共回收26.0之問卷, 整理其中427份有效問卷之資料後,進行統計分析處理。研究結果顯示:目前國內 大型醫學中心之物理治療部門服務的情形,88.6的患者認為滿意,其平均滿意度 介於尚稱滿意至滿意之間,對物理治療之醫療行政作業和設備環境的滿意度,各 類患者的評分相似,對物理治療之專業服務的滿意度則變異性較大,尤其是其疼 痛症狀以電療儀器治療為主的患者,其滿意度明顯低於神經科和骨科疾病的患 者。分析可能影響患者滿意度的因素,主要有等候通知治療的時間、治療空間的 不受干擾、物理治療人員的敬業人員與患者的溝通情形等,此外,患者停止物理 治療的原因、環境的舒適感、治療的效果及物理治療的專業知識和能力等因素, 會影響患者的就醫行為。最後,本研究討論一些患者的意見和需求,提供各醫院 物理治療部門及政府有關單位參考,期望對提升國內物理治療之醫療服務品質有 助益。(中華物療誌1992;17(2):91-103) |
英文摘要 | The purposes of this study are to surveythe patient satisfaction with physical therapyservices provided in the large medical centersin Taiwan, and to analyze the possible factorsthat may affect the patient satisfaction. The population of this study was the patients who hadreceived physical therapy in any one of the sixlarge medical centers in Taiwan during 1990s(from Jan-1-1990 through Dec-31-1990). Nineteen Seventy-five subjects, grouped by the hospital and diagnosis, were selected by stratifiedrandom sampling. A designed questionnaire, ofwhich the half-split reliability of the questionnaire was 0.94, was sent to each of the patientof this study by mail. The return rate of themailed questionnaires is 26 (477/1975). Fourhundred and twenty-seven of the returned questionnaires were valid for the data analysis. The results of this study showed 88.6patients were satisfied with the physical therapy ser-vices of the large medical centers inTaiwan. Their satisfactory level was between fair and good level. The patient satisfactory levels for the services of administration, equipmentsand environment were similar in all diagnosisgroups. For the professional services, those patients, whose main symptom was pain, treatedonly by modalities were significantly less satisfactory than patients with neurological and orthopedic disorders. Analyzed with stepwise multiple regression, factors that would affect thelevel of patient satisfaction with physical therapy services included the duration of waitingfor treatment, the privacy of treatment space,the diligence of physical therapists, the effectof physical therapy, the arrangement of followups, and the attitude of commmunication. In addition, some factors which included the reasonof discharge, the atmosphere of comfort, theeffects of physical therapy, and the ability andknowledge of the profession would affect themedical consumer behavior of the patients. (JPTAROC 1992; 17(2): 91-103) |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。