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| 題 名 | 智慧圖書館:基於GPT-4的智慧館員=Smart Library: Intelligent Librarian Powered by GPT-4 |
|---|---|
| 作 者 | 謝翰誼; 葛芝辰; 余霖鍇; 陳廷恩; 周忠信; 李央晴; 張卉君; 馬湘萍; | 書刊名 | 公共圖書館研究 |
| 卷 期 | 19 2024.05[民113.05] |
| 頁 次 | 頁1-29 |
| 分類號 | 312.83 |
| 關鍵詞 | 智慧圖書館; 大語言模型; 生成式人工智慧; 智慧館員; 參考諮詢服務; Smart library; Large language model; Generative AI; Intelligent librarian; Reference services; |
| 語 文 | 中文(Chinese) |
| 中文摘要 | 圖書館隨著時代及科技的進步,其服務與功能持續不斷進化。圖 書館的參考服務隨著科技的進步有了巨大的轉變。紙本印刷形式的參 考資源逐漸轉變為數位形式,而參考諮詢服務經歷了傳統的面對面諮 詢、電子郵件、網路聊天室即時諮詢,隨著人工智慧技術的快速崛起, 圖書館進入智慧化服務的新階段,以文字或語音互動的聊天機器人開 啟了智慧參考服務的先河。而 AI 技術在圖書館中的應用,不僅提升 了資料檢索和資訊推薦的精準度,還開創了新的服務模式,如個性化 閱讀推薦、智慧分類和知識圖譜構建等。近年來,大語言模型逐漸成 熟,ChatGPT-4 的出現為圖書館帶來革命性影響。大語言模型具備強 大的自然語言理解和生成能力,可大幅提升服務效率,滿足現代讀者 多樣化和個性化的需求。本研究的目標是探討基於 GPT-4 的智慧館員 「曉書」,強調圖書館服務能力和讀者體驗。曉書是具備語音溝通能 力的數位雙生,能模仿真實館員的行為和語言風格,提供自然和人性 化的互動。智慧館員「曉書」自 2023 年 12 月 28 日於國立公共資訊 圖書館啟用以來,「曉書」運用大語言模型提供高效準確的資訊回應, 並通過豐富的人設設計增強與讀者的互動體驗。未來,本研究將繼續 完善智慧館員「曉書」的功能和服務,重點包括資料庫擴充與更新、 情感識別與回應、個性化推薦、多語言支持、反應速度提升及使用者 回饋機制。透過不斷的技術創新和服務優化,智慧館員「曉書」將能 夠為讀者提供更有效率、更智慧、更貼近讀者需求的圖書館服務,成 為智慧圖書館不可或缺的重要一環。 |
| 英文摘要 | With the progression of technology, library services and functions have continuously evolved. The reference services in libraries have undergone significant transformations alongside technological advancements. Traditional paper-based reference resource are gradually shifting to digital formats. Reference consultation services have evolved from face-to-face inquiries and email consultations to real-time online chat services. With the rapid rise of artificial intelligence technology, libraries have entered a new stage of intelligent services, pioneering smart reference services through text or voice-interactive chatbots. The application of AI technology in libraries has not only enhanced the accuracy of data retrieval and information recommendation but also initiated new service models, such as personalized reading recommendations, intelligent classification, and knowledge graph construction. In recent years, large language models have gradually matured, and the emergence of ChatGPT-4 has brought revolutionary impacts to libraries. Large language models possess powerful natural language understanding and generation capabilities, significantly improving service efficiency and meeting the diverse and personalized needs of modern readers. This study aims to explore the intelligent librarian "Xiaoshu" based on GPT-4, emphasizing the enhancement of library service capabilities and reader experience. Xiaoshu, a digital twin with voice communication abilities, can mimic the behavior and language style of real librarians, providing natural and human-like interactions. Since its implementation on December 28, 2023, at the National Public Information Library, Xiaoshu has utilized large language models to offer efficient and accurate information responses, enhancing reader interaction through rich character design. Looking ahead, this study will continue to refine the functionalities and services of the intelligent librarian. Key areas of focus include database expansion and updates, emotion recognition and response, personalized recommendations, multilingual support, response time improvement, and user feedback mechanisms. Through continuous technological innovation and service optimization, the intelligent librarian aims to provide readers with more efficient, intelligent, and reader-centric library services, becoming an indispensable part of the smart library ecosystem. |
本系統中英文摘要資訊取自各篇刊載內容。