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| 題 名 | 從學校創新經營的視角論有效提昇學校行政服務之品質=How to Effectively Increase the Quality of School Administration Services--from Innovation Management of the School Perspective |
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| 作 者 | 張仁家; 黃佳淇; | 書刊名 | 學校行政 |
| 卷 期 | 66 2010.03[民99.03] |
| 頁 次 | 頁155-168 |
| 分類號 | 527 |
| 關鍵詞 | 學校創新經營; 學校行政服務; 服務品質; Innovation management school; Administrative services of school; Service quality; |
| 語 文 | 中文(Chinese) |
| 中文摘要 | 本研究旨為藉由學校創新經營的觀點,探討如何有效提升學校行政服務 品質。而本研究結論顯示學校可從(1)知識管理系統化,加強學校智慧資本 的保存與流傳;(2)網路科技普遍化,提升行政效率並提升學校形象;(3) 學校行政優質化,調整行政人員心態,打造優質學校行政;(4)顧客關係具 體化,開創外部良好關係,創造雙贏局面,以達學校創新與永續經營之願景。 因此,活化學校組織效能,推展有經營績效的學校行政是教育改革與創新必 走的一條路。 |
| 英文摘要 | Th e purpose of this study discussed from innovation management of the school perspective how to eff ectively increase the quality of school administration services. Th e conclusion showed that (1) systematization of knowledge management; (2) generalization of Internet technology; (3) High quality of school administration; (4) specifi city of customer relationship management. Activation of school organizational eff ectiveness promotes a business performance of the school administration is the education reform and innovation must go down that way. |
本系統中英文摘要資訊取自各篇刊載內容。