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題名 | A Simulation Study of Workforce Management for a Two-stage Multi-skill Customer Service Center= |
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作者 | Wang, Chia-hung; Su, Peiqiao; |
期刊 | International Journal of Operations Research |
出版日期 | 20180300 |
卷期 | 15:1 2018.03[民107.03] |
頁次 | 頁15-28 |
分類號 | 494.3 |
語文 | eng |
關鍵詞 | Workforce management; Arena simulation; Queueing system; Customer service center; Sensitivity analysis; |