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題名 | 顧客導向的網路知識服務經營分析=The Analysis of Customer Oriented Knowledge Services via the Internet |
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作者 | 黃元鶴; Huang, Yuan-ho; |
期刊 | 臺北市立圖書館館訊 |
出版日期 | 20111200 |
卷期 | 29:2 2011.12[民100.12] |
頁次 | 頁29-47 |
分類號 | 023.6 |
語文 | chi |
關鍵詞 | 知識服務; 顧客導向服務; 網站分析; Knowledge services; Customer oriented services; Websites analysis; |
中文摘要 | 當此多元化社會環境,圖書館所收藏的眾多資源往往不是人們獲取知識 的首選,為強化圖書館本身的資源優勢以提供優質的知識服務,本文檢視不 同類型的知識型服務網站,以及分析460位潛在客戶於不同職業別對於知識 服務要素的重視度、各主題知識服務的利用意願等資訊,提供圖書館網站運 作機制改良及知識服務內容方向的參考,期許圖書館網站成為多數人的知識入口。 |
英文摘要 | The library collection is often not the first choice when people want to find resources nowadays. In order to promote the resource advantages of libraries and to provide satisfying knowledge services, the study not only examined various types of websites for knowledge services, but also analyzed the information about importance of components for knowledge services and willingness of using several topics of knowledge services valued by 460 potential customers. This result could provide information for improving library websites and developing proper knowledge services. We expect that many people regard library websites as their knowledge portal in the future. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。