頁籤選單縮合
題名 | 新一代全業務客服中心應用系統暨發展平臺=Call Center Application System 2.0 and Development Platform |
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作者 | 謝宇屏; 鄭力嘉; 高嘉隆; 賴瓊惠; 高盟欣; 張卿卉; 朱邦弘; 李雅萍; Hsieh, Yu-ping; Cheng, Li-chia; Kao, Chia-lung; Lai, Chiung-hui; Kao, Meng-hsin; Chang, Ching-hui; Chu, Bong-horng; Li, Ya-ping; |
期刊 | 電信研究 |
出版日期 | 20110400 |
卷期 | 41:2 2011.04[民100.04] |
頁次 | 頁169-182 |
分類號 | 496.7 |
語文 | chi |
關鍵詞 | 客戶關係管理系統; 客服流程提升計畫; NGOSS; New generation operations systems and software; eTOM; Enhanced telecom operations map; SID; Shared information/data model; TMF; Telemanagement forum; EAI; Enterprise application integration; CRM; Customer relationship management; CPEP; Call center process enhance project; |