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題名 | 距離與溝通對信任行為影響之研究=The Research on the Inference Effects of Distance and Communication between the Trust Behavior |
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作者 | 曾信超; 周惠珍; 陳彩鳳; Tseng, Hsing-chau; Chou, Huei-jeng; Chen, Thai-form; |
期刊 | 品質學報 |
出版日期 | 20100200 |
卷期 | 17:1 2010.02[民99.02] |
頁次 | 頁45-66 |
分類號 | 494.201317 |
語文 | chi |
關鍵詞 | 距離; 溝通; 可信特質; 信任行為; Distance; Communication; Trustworthiness; Trust behavior; |
中文摘要 | 摘 要 本研究旨在探討主管與部屬間的物理距離、權力距離及情感距離對其溝通頻次及溝通時 間的影響,進而對屬下感受主管可信特質及員工信任行為的影響,並建構距離、溝通、信任 模式,驗證其適合性。研究樣本為四家醫學中心的76名護理長與督導長,研究結果發現,上 下屬間的物理距離對溝通頻次與溝通時間產生正向的直接影響,權力距離對溝通頻次與時間 的影響不顯著,情感越親溝通頻次越多、溝通時間越長,溝通頻次對主管可信特質的感受與 員工信任行為產生正的影響,溝通時間對感受可信特質及信任行為產生負向影響。物理距 離、情感距離、權力距離、溝通頻次及溝通時間對信任行為的影響都須透過可信特質。經檢 測後,本研究建構的距離、溝通、信任模式符合模式適合度指標,所建構的可信特質、信任 行為量表及建立的各項預測係數,有其使用價值,可據此建立縮短距離、強化平權與情感,促 進溝通的組織文化;甄選與培訓具有正直、一致、才幹等可信特質的人才,並使組織成員能 產生分享、遵從及追隨的信任行為。 |
英文摘要 | Abstract This study aimed at investigating the effect of physical, power and affection distances on the frequency and duration of communication between superior and subordinates. The study also looked into the effect of distances on the superior’s trust worthy characteristics as well as the subordinates’ trust behavior. A model on distance, communication and trust was developed for validity verification. Samples adopted in the study came from 76 head nurses, all having superintendents as their direct superiors. Main results were as follows: (1) physical distance produced positive and direct effect on communication frequency and duration, (2) power distance did not have any effect on communication frequency and duration, (3) the stronger the affection, the higher the communication frequency and longer durations, (4) communication frequency beard a positive influence on recognition of the superior’s trust worthiness and the development of trust behavior, whereas (5) communication duration produced a negative effect on recognition of trust worthy characteristics and the development of trust behavior, (6) influence on most variables of trust behavior had to be bridged by trust worthy characteristics, indicating that despite close affection or frequent communications, trust behavior would not be developed in the absence of trust worthy characteristics. Validity tests confirmed validity of the distance, communication and trust model. The trust worthy characteristics and trust behavior scale, including various projection coefficients, developed in this study provided tools of practical value to shorten distances, strengthen equal authority, teamwork and communications of organizational culture. These tools can also be applied for the recruitment and training of staffs possessing trust worthy characteristics of integrity, consistency, ability, and also enable superior to establish trust behavior of sharing, compliance and emulate. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。