頁籤選單縮合
題名 | 透過顧客關係管理提昇醫院門診慢性病患者預約到診率之專案改善=The Study of Enhancing the Registered Rate of Reserved Chronic Outpatients through Customer Relationship Management and Project Management |
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作者 | 賴美嬌; 姚淑英; 陳雪芳; Lai, Mei-chiao; Yao, Shu-ying; Chen, Hsoueh-fang; |
期刊 | 華醫社會人文學報 |
出版日期 | 20051200 |
卷期 | 特刊 民94.12 |
頁次 | 頁55-62 |
分類號 | 419.39 |
語文 | chi |
關鍵詞 | 顧客關係管理; 專案改善; 門診慢性病患者; 預約到診率; Customer relationship management; Project improvement; Chronic outpatients; Registered rate; |