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相關文獻
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題名 | 企業瞭解員工嗎?--從內部市場導向及知識基礎觀點探索員工知識之研究=Do Firms Understand Employees?--A Study of Employee Knowledge with Internal Market Orientation and Knowledge-Based View |
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作者 | 陳冠仰; 洪順慶; 黃瑞傑; 李正慧; Chen, Kuan-yang; Horng, Shun-ching; Huang, Jui-chieh; Lee, Cheng-fei; |
期刊 | 人力資源管理學報 |
出版日期 | 20151200 |
卷期 | 15:4 2015.12[民104.12] |
頁次 | 頁1-24 |
分類號 | 494.2 |
語文 | chi |
關鍵詞 | 內部市場導向; 知識基礎觀點; 員工知識; 多重個案法; Internal market orientation; Knowledge-based view; Employee knowledge; Multiple-case study; |
中文摘要 | 知識基礎觀點強調知識整合是鑲嵌於人資活動的歷程中,當人資知識愈易轉移時,企業較能創 造競爭優勢;再者,過往研究也較少以內部市場導向觀點來探討員工知識的範疇。本研究綜合上述 觀點,採用多重個案研究法探討以下三點:(1) 現今企業有何種共享性的關鍵人資知識與員工知識; (2) 這些知識在企業內部如何進行轉移;(3) 企業擁有這些知識後會產生何種影響。本研究從17 家個 案分析中歸納出11 項命題,結果顯示:若知識屬性愈外顯化時,企業內部愈傾向採用垂直式轉移; 當知識屬性較內隱時,則愈傾向採用水平式轉移;最後,若知識轉移過程愈順利,企業較易吸引人才、 降低人事成本與離職率,以及提升員工效能。另外,針對本研究之結果也提供幾項管理意涵,供業 界實務管理者參考。 |
英文摘要 | According to the knowledge-based view perspective, knowledge is embedded in HR practices. If an organization’s HR knowledge is explicit and easy to transfer, the more likely it is that the organization can create more competitive advantage. Furthermore, previous HR studies have seldom focused on internal market orientation when discussing employee knowledge integration. This study adopts a multiple-case study method to delineate the domains of HR and employee knowledge in various Taiwanese industries, explores organizational knowledge transfer process, and discovers the impacts when an organization owns this knowledge. This study offers 11 propositions based on analysis from 17 cases. The results show that organizations mostly transfer knowledge through a vertical transfer mechanism when knowledge is more explicit and a horizontal transfer mechanism if knowledge is more implicit. Nevertheless, if knowledge has been transferred in the organization successfully, the organization can easily attract talent, reduce staffing costs and turnover rate, and increase employee productivity. This study also provides several practical implications and future directions for managers. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。