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題名 | 企業資源規劃系統專案生命週期風險因子之研究--以汽車零組件產業個案為例=A Study of ERP System Project Life Cycle Risk Factors--Case Study from Automobile Industry |
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作者 | 張碩毅; 劉立; Chang, She-I; Liu, Li; |
期刊 | 商管科技季刊 |
出版日期 | 20070600 |
卷期 | 8:2 2007.06[民96.06] |
頁次 | 頁199-228 |
分類號 | 494.542 |
語文 | chi |
關鍵詞 | 企業資源規劃系統; 風險因子; 專案生命週期; 工作系統架構; ERP system; Risk factors; ERP project life cycle; Work system framework; |
中文摘要 | 企業資源規劃(Enterprise Resource Planning,ERP)系統的投資通常是企業在資訊專案中單次最大的投資。如何確保此項投資專案能順利進行,上線後能發揮效益,風險的控管是一個重要的議題。本研究探討ERP系統專案中風險管理活動,期望能幫助管理者在ERP系統專案進行的各個階段中及早辨認風險、評估其影響並採取適當的行動來回應。本研究根據文獻探討,建立對於ERP系統專案的風險辨認評估表,再藉由德菲法專家問卷進行驗證,來增加本研究辨認風險評估表的效度。接著將評估表中構面各變數設計成個案訪談問項,藉由個案研究來了解目前台灣汽車產業中兩家公司,在ERP系統導入專案的風險管理情形。首先採用工作系統架構來分類ERP系統專案的風險因子,區分為工作實務、參與者、資訊、技術、產品與服務、客戶、環境、基礎建設與策略九大類。接著考慮ERP系統專案的生命週期,在不同階段中有其重要的工作項目及關係人,將風險因子依照其開始發生的時機與延續期間區分出來,提供管理者在進行ERP系統專案時擬定風險管理策略及進行風險管理時的一個完整的參考表。根據風險辨認評估表再進行深度訪談,整理出ERP系統專案中造成風險的原因、各風險因子對於專案的影響及風險的處理方式。希望能對於實務上ERP專案的導入與風險管理提供一個參考依據,有助於專案風險控管能更為完善。 |
英文摘要 | The investments of ERP system have become the largest IT expenditure in business. To make certain the project go smoothly and bring benefits after go-live are being an importance issue. This study referred to the related literature and develops a reference model for identifying ERP project risks, then use Delphi method to confirm the ERP projects risk factors. Base on the in-depth interview on two cases of automobile industry, this study shows how the nine elements of the work system framework can be used to organize the risk factors of ERP project, and to classify the risk factors by ERP system project life cycle. The work system elements are Work practices, Participants, Information, Technologies, Products and Services, Customers, Environment, Infrastructure and Strategies. The phases of six-step project life cycle model are Project preparation, Business Blueprint Realization, Final Preparation, Go-live and Post-implementation. Finally, this study explains how the identified risks and impacts being assessed in the ERP system projects implementation cases. The finding of this study can serve as a reference tool for the company and help the managers on the risk management in the ERP project life cycle. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。