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題名 | 公共圖書館參考服務之演變=The Transforming of Reference Services in Public Libraries |
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作者 | 田代如; Tien, Tai-ju; |
期刊 | 臺北市立圖書館館訊 |
出版日期 | 20120600 |
卷期 | 29:4 2012.06[民101.06] |
頁次 | 頁50-76 |
分類號 | 023.61 |
語文 | chi |
關鍵詞 | 參考服務; 即時數位參考服務; 聯合數位參考諮詢服務; 虛擬參考服務; 公共圖書館; 臺北市立圖書館; Reference services; Real-time digital reference service; Collaborative digital reference service; Virtual reference; Public libraries; Taipei Public Library; |
中文摘要 | 現今參考服務的互動性與合作性是更為增強的,包含參考館員及讀者所扮演的角色都在轉變中,從資訊蒐集者、資訊接收者變成了資訊產生者,而參考服務的重點朝向研究、資訊選擇及資訊評估的方向愈趨明顯化。本文從傳統參考服務談論到數位參考服務,彙整國內外專家學者所指出最新的參考服務趨勢,發現目前所面臨的挑戰在於如何基於讀者需求與喜好,設計或選擇合適的科技以增強館員的服務力,並融入至參考館員的教育訓練之中;參考諮詢服務在持續轉變的數位環境中,並不會產生立即消失的危機,然而館員將自基本的資訊諮詢服務轉變為分享廣域可用知識資源的教學專家,在搜尋與研究的歷程中與讀者合作,並加強評估資訊的服務品質。相信我們以靈活、創造與奉獻內化於參考服務,圖書館員服務的精神與參考服務的品質將再次躍升。 |
英文摘要 | The trend of reference services today has been shifting toward a more interactive, collaborative reference model, in which both the reference librarian and the reference user play the roles of information seeker, information receiver, and even information creator. Researchers who study virtual reference issues think of reference services less in terms of question answering and more in terms of research, information selection and evaluation assistance. This article has done some research of literature from traditional reference services to digital reference services, and has collected experts' views about the latest trend in reference services, and has found out that today´s challenges will be to design and implement appropriate technologies that can support and enhance reference librarians' capability when facing the users' needs and preferences. And it's important to incorporate these technologies into reference librarians' education. Although RIS (Reference Information Services) are moving more and more toward digital environments, this study suggests that reference services as a whole are not in danger of being eliminated any time soon. While librarians might be called upon less for assistance in the mechanics of basic information searching, they are now needed more than ever for their expertise in teaching users about the nature of modern information, for sharing their knowledge of the wide range of available information resources, for collaborating with users during the various stages of the search and research process, and for evaluating information quality. Librarianship today has been facing a great deal of challenges, but we believe with the flexibility, creativity, and dedication inherent in our profession, we will be getting better and the reference services will be more & more complete. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。