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題名 | 障礙申告資訊系統之設計邏輯與資料庫實作=The Design Logic and Database Implementation for Electronic Trouble Reporting Information System |
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作者 | 許昌平; 王世賢; 林菀常; 洪健哲; 林忠厚; 林松雄; 葉文宏; 黃富永; 詹凱統; 梁冠雄; | 書刊名 | 電信研究 |
卷期 | 36:1 民95.02 |
頁次 | 頁67-82 |
分類號 | 448.7 |
關鍵詞 | 障礙申告資訊系統; 資料庫; 資料同步複製; 中華電信企業內部網路; 用戶迴路; 以角色為基礎之存取控制; Electronic trouble reporting information system; eTRIS; Database; Data replication; Chunghwa telecom network; CHTNet; Subscriber loop; Role-based access control; RBAC; |
語文 | 中文(Chinese) |
中文摘要 | 障礙申告資訊系統(electronic Trouble Reporting Information System,eTRIS)的主要功能是提供客戶電信服務發生障礙時之申告、測試及維修等作業流程之控制與管理。整個障礙作業流程之控制與管理完全由本系統自動即時處理,以加速派修流程,減少因通信設備障礙而造成客戶及本公司之營收損失,提高障礙處理時效,改善客戶服務品質。而eTRIS在企業邏輯與資料庫的設計上作了相當大的努力,以提供高可用度、高效率、容易維護、使用方便且具有彈性之工務作業環境。 本文將就eTRIS的功能邏輯設計理念及資料庫的描述,概略分成(1) 全區性資料同步機制、(2) 客戶及設備資料架構、(3) 派工流程與工作記錄、(4) 障礙與派工通知機制,四大主題分章節針對相關邏輯詳盡說明。 |
英文摘要 | The main function of electronic Trouble Reporting Information System (eTRIS) is to provide control and administration of operation flows like complain operation, test operation and repair operation when customer's telecommunication service arise troubles . eTRIS handles all the control and administration of operation flows automatically and immediately, and it will benefit to hasten the operation flows, decrease the loss of customers and CHT, increase the efficiency of trouble repairing and improve the quality of customer service. And eTRIS has made sizable efforts in the designs of business logic and database architecture, in order to offer high availability, easy maintaining and elastic operation environment easy to use with high efficiency. This article focuses on the design logic and database implementation of eTRIS. It will be divided into 4 sections to make a detail description: (1) global data replication mechanism; (2) management of customer and device; (3) flow control of trouble repairing and work records; (4) trouble and work notification. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。