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題名 | 大學圖書館績效評估指標之研究=Exploring Performance Indicators for University Libraries in Taiwan |
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作者 | 王怡璇; 劉宜臻; 柯皓仁; Wang, Yi-syuan; Liu, Yi-chen; Ke, Hao-ren; |
期刊 | 圖書館學與資訊科學 |
出版日期 | 20120400 |
卷期 | 38:1 2012.04[民101.04] |
頁次 | 頁43-64 |
分類號 | 024.7 |
語文 | chi |
關鍵詞 | 大學圖書館; 績效評估; 績效評估指標; 德菲法; University library; Performance measurement; Performance indicator; Delphi method; |
中文摘要 | 為了在大學環境中肩負起支援教學、研究 以及學習的重要角色,大學圖書館的營運必 須追求卓越的服務品質。大學圖書館進行績 效評估有助於了解其營運優劣,作為提升營 運效能的重要依據。本研究旨在建構出一套 適用於國內大學圖書館之績效評估指標,提 供大學圖書館實施績效評估的參考。本研究 首先針對國內外既有的大學圖書館績效評估 相關國際標準與指標進行整理與歸納,研擬 「大學圖書館績效評估指標」調查問卷,並 採用德菲法實施三回合的問卷調查,藉以整 合 21 位圖書館領域專家小組成員的意見,在 多次交流後取得共識,達成指標一致性的意 見。最終採平衡計分卡模式,將大學圖書館 績效評估指標歸納為「資源與基礎建設」、 「使用」、「效率」與「潛力與發展」等四 大構面,其中有 27 項重點指標可視為進行大 學圖書館績效評估時的參考指標。根據研究 結論,本研究提出三項建議:落實大學圖書 館績效評估之實施;彈性運用績效評估指 標,視不同條件篩選或增列指標項目;遵循 標準化的績效評估指標,建立長期及完整的 績效評估資料。後續研究建議則針對研究對 象、研究方法、與指標項目等三方面說明未 來可行的研究方向。 |
英文摘要 | University libraries play an important role in universities not only in terms of information resources and services but facilitation and support on research. Therefore, the operational performance becomes an essential consideration in university libraries. However, lacking standardized and universal guidelines make the practical implementation of performance evaluation hard to achieve. This study aims to analyze and develop a set of feasible and suitable performance indicators for university libraries in Taiwan. The study was comprised of two stages: the indicator construction stage included primary literature review based on the existing library performance standard ISO 11620 and related research. The process of exploring the indicators of the performance measurement for university libraries was designed by Delphi method. The Delphi panel was composed of 21 professional library administers. The study was ended by all the participants reaching consensus and stability towards applicable performance indicators through three rounds of questionnaire survey. The research results are shown as follows. According to balance scorecard, the four referable dimensions of performance measurement for university libraries are “Resources & Infrastructure,” “Use,” “Efficiency,” and “Potentials & Development.” Ultimately, the study concludes 27 key performance indicators. Suggestions are provided for practical applications and future research. The study provides an applicable set of performance indicators, and it is expected to be a significant reference for university libraries. |
本系統之摘要資訊系依該期刊論文摘要之資訊為主。