頁籤選單縮合
題 名 | ISO 9002制度於護理管理之應用=Application of ISO 9002 Procedures to Nursing Management |
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作 者 | 謝美玲; | 書刊名 | 慈濟護理雜誌 |
卷 期 | 1:1 2002.01[民91.01] |
頁 次 | 頁35-39 |
分類號 | 419.8 |
關鍵詞 | ISO 9002品質管理系統; International Organization for Standardization 9002 quality control system; |
語 文 | 中文(Chinese) |
英文摘要 | The International Organization for Standardization, ISO 9002, comprises well-known professional service quality control system. It is also one of the leading organizations for the standardization of quality control and management. It systemalizes the proper procedure for operation of an organization in order to meet the requirements of patronage service. Tzu-Chi hospital adopted this quality and management control system in March 1999, and has became a pioneer medical center in Taiwan recognized by ISO 9002. To fulfill this standard, the nursing department provided full cooperation to meet the high expectation of the executive office. First, the nursing department was place at the core of the entire operation and divided specializations into seven subdivisions: surgical, medical, orthopedic, Ob/Gyn and pediatric, community/outpatient, ER/ICU services, and special units. We then further created routine practice protocols for each subdivision. We also blueprint 115 items in a standardized nursing care technique manual, 190 common illnesses in a nursing care manual, 77 items in a standard instrument operational manual. Our purposes were to standardize the quality of nursing care and patient services, and to clarify the paths of patient care. Hopefully, over time, boost the teamwork image of our medical services and their quality. This will also revitalize the spirit of our hospital, " people-oriented medical care and respect for life", and ensure high-quality medical care and services. It will win the confidence of patients, which will also reinforce the foundation of our administration and our marking capability with other hospitals. |
本系統中英文摘要資訊取自各篇刊載內容。