頁籤選單縮合
題名 | The Impact of Quality of Work Life on Employees' Service Attitude and Customer Satisfaction in Hotel Food and Beverage Departments= |
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作者 | Liu,Anna Yuan-an; Shu,Yu-chuan; |
期刊 | 觀光研究學報 |
出版日期 | 199906 |
卷期 | 5:1 1999.06[民88.06] |
頁次 | 頁77-85 |
分類號 | 489.2 |
語文 | eng |
關鍵詞 | Quality of work life; Service attitude; Customer satisfaction; Service personnel; |